Privacy policy

 Last updated: June 5, 2026

INTRODUCTION

Silvorne, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

STORE INFORMATION

CONTACT INFORMATION:

Last updated date: June 5, 2026

    DATA CONTROLLER

    For the purposes of applicable data protection laws, including the UK GDPR and the Data Protection Act 2018, Silvorne acts as the data controller of your personal information.

    INFORMATION WE COLLECT

    When you use our website or place an order, we may collect the following information:

    • Full name

    • Billing and shipping address

    • Email address

    • Phone number

    • Order and transaction details

    • Device, browser, and IP information

    • Website usage and interaction data

    Payment information is processed securely by trusted third-party payment providers. We do not store your full payment card details.

    HOW WE USE YOUR INFORMATION

    We use your information to:

    • Process and deliver orders

    • Provide customer support

    • Send order confirmations and shipping updates

    • Improve our website and shopping experience

    • Prevent fraud and unauthorized activity

    • Comply with legal and regulatory obligations

    • Send marketing communications if you have subscribed to them

    You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

    SHIPPING & FULFILMENT

    We currently ship exclusively to customers within the United Kingdom.

    Orders may be fulfilled through international logistics and fulfilment partners to ensure efficient processing and delivery.

    SHOPIFY SERVICES

    Our website is hosted and powered by Shopify, which enables us to securely operate our online store and process orders.

    Shopify may process certain customer information in accordance with its own privacy practices. You can learn more about Shopify’s privacy practices at:

    https://privacy.shopify.com

    COOKIES & ANALYTICS

    Our website may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance user experience.

    These technologies may collect information such as browser type, pages visited, time spent on the website, and interaction data.

    You can manage or disable cookies through your browser settings.

    SHARING OF INFORMATION

    We do not sell your personal information.

    We may share limited information with trusted third parties only where necessary to operate our business, including:

    • Payment providers

    • Shipping and logistics partners

    • Website hosting providers

    • Analytics and marketing providers

    • Legal or regulatory authorities when required by law

    INTERNATIONAL DATA TRANSFERS

    Some of our service providers may process personal information outside the United Kingdom or European Economic Area.

    Where applicable, we rely on appropriate legal safeguards and recognised data transfer mechanisms to protect your information.

    DATA RETENTION

    We retain personal information only for as long as necessary to:

    • Provide our services

    • Fulfil orders

    • Comply with legal obligations

    • Resolve disputes

    • Enforce our policies

    YOUR RIGHTS

    Under applicable data protection laws, including the UK GDPR, you may have the right to:

    • Access your personal information

    • Correct inaccurate information

    • Request deletion of your information

    • Restrict or object to certain processing

    • Withdraw consent for marketing communications

    To exercise any of these rights, please contact us at info@silvorne.com.

    If you are located in the United Kingdom and believe your data rights have been violated, you may also contact the Information Commissioner’s Office (ICO):

    https://ico.org.uk

    DATA SECURITY

    We implement reasonable technical and organisational measures to protect your personal information against unauthorized access, misuse, disclosure, or loss.

    However, no method of electronic transmission or storage is completely secure.

    CHILDREN'S PRIVACY

    Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

    THIRD-PARTY LINKS

    Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

    CHANGES TO THIS POLICY

    We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be published on this page with the revised “Last updated” date.

    CONTACT INFORMATION:

    Last updated date: June 5, 2026