Orders are processed within 1–3 business days (Monday – Friday).

Our order cut-off time is 14:00 (GMT) Greenwich Mean Time

The transit time to the United Kingdom usually takes 7–12 business days (Monday – Friday) after dispatch.

Total estimated delivery time is 8–15 business days.

Yes — we offer free shipping on all UK orders.

Orders are fulfilled and managed independently online, shipped using trusted international and local delivery partners which may include YunExpress, CNE Express, DHL eCommerce, and Royal Mail depending on the destination.

Yes. Once your order has been dispatched, you will receive a tracking number via email so you can follow your delivery in real time. You can check your order status here.

You can request a return within 30 days of delivery. Unless it is a defective item, customers will be responsible for the return shipping costs. Items must be unused and in original condition with packaging.

For more information check our Return & Refund Policy

Items can be exchanged within 30 days, subject to product availability.

If you would like to exchange an item, please contact us: 

Our customer service team is available Monday to Friday, from: Monday – Friday: 10:00 AM – 17:00 PM (GMT) Greenwich Mean Time

Email: info@silvorne.com

Phone: +44 7518 773710

Once your exchange request is approved, we will provide instructions on how to return your item and arrange the replacement.

The customer is responsible for return shipping costs except for damaged, defective or incorrect items, in which case return shipping is covered by us.

Orders can only be cancelled before they have been processed and dispatched. To request a cancellation, Contact Us immediately at:

Email: info@silvorne.com

Phone: +44 7518 773710

Once an order has been dispatched, cancellation may no longer be possible. Customers can still request a return in accordance with our return policy.

Refunds are processed in 10 days of receiving your return, to your original payment method.